Jesus, a monkey could follow that script. As the brilliant Harrahs employee stated last time and again tonight, you lnow we don't guarantee room types. Yet, when I checked in late night all they had was a room on the smoking floor.

I selected a non- smoking room on a high floor on my reservation which was available on their website. For the second time in as many stays this property has failed to provide the room request made on the reservation. This property has the most inept management and has no clue how to properly run a hotel.